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Changing Consumers

Have you moved? Congratulations!

Mei Avivim must be notified regarding consumer property changes (separate from the update provided to the municipality).

What is the process of the consumer change?

The process of the consumer change includes changing the consumer’s name in the property’s water account from the outgoing tenant to that of the ingoing tenant (in the case of renting and/ or selling) for the purpose of charging the new tenant for Mei Avivim’s water bill. The holder of the property must pay for water starting from the date of property entry and check the water meter that same day. 

Pay attention! Failure to provide notification of property change will result in continued billing of the “outgoing” holder of the water bill. Therefore, anyone leaving or entering a property must notify Mei Avivim.

Application Request to Change Holders

Submit the application via an online Change of Consumer Application Form, with the required documents as needed. 

The request can also be sent via fax/ post/ e-mail. In these cases, the specific forms located at the bottom of this page must be downloaded. At the end of the process, you will receive a response via SMS/ e-mail/ post.

Required Documents

Exiting Property Tenant
In the case that the tenant unilaterally decides to leave the property and in the absence of an occupying tenant, the owner will register as a consumer.
  • Photocopy of Tenant ID 
Entering Property Tenant
  • Photocopy of Lease Agreement (first page)
  • A document of identification (ID Card, Driver’s License, Israeli Passport)
Change of Ownership (Property Acquisition/ Sale)
  • Photocopy of Purchase and Sale Agreement (first page)
  • A document of identification (ID Card, Driver’s License, Israeli Passport) of the new property owners.
Inheritance
  • Succession order, will, grant of probate 
  • A document of identification (ID Card, Driver’s License, Israeli Passport) of the new consumer (the heir) 
Role Holder (Receiver/ Liquidator/ Special Manager, etc.)
  • Court order or administrative decision on the appointment 
  •  A document of identification (ID Card, Driver’s License, Israeli Passport) of the new consumer.
Management Company 
Corporation (Company/ Non-Profit/ Partnership)
  • Power of attorney for authorized signatory 
  • ID card of authorized signatory

Pay attention

  • In the case of a non-Israeli citizen without a diplomatic passport , the service is contingent uponthe presentation of an identification document with the required documents.
  • Billing according to the water meter reading will only be implemented if the meter reading is specified on the form. If the meter reading is unspecified, the water consumption will be charged proportionally for the days at the property.
  • In a property leased without a water meter, the property lessee will be registered as a consumer in the property until he/she has made the appropriate arrangements for the installation of a water meter.